Friday, January 23, 2015

An Angry Walmart Employee and The Difficult Transaction

Y'know life is good when your girlfriend gets you a GoPro for Christmas. In light of this magnanimous (I took the SAT's five years ago!) gift-giving, my mom got me some GoPro accessories to complement her gift. Well, it turns out that I needed some other accessories for it, so I decided to return them (a 64GB microSD card and a GoPro mount package) so that I could get some other stuff for my new camera.

The problem is, I could not obtain a receipt to give these back, but I was under the impression that they would be taken back regardless. I go to the customer service desk, and when I ask the nice *cough* lady at the desk if I could return my items without a receipt, she curtly tells me I cannot. I walk away, go online to Walmart's Corporate website to see what the policy is and find that I can, in fact, return products without a receipt. I walk back to the counter, and say, "Can I return these for store credit possibly?"

To which she responds, "Sir, you can't do anything without a receipt."

At this moment, I ask her, "Ma'am, do you not follow Walmart's Corporate policy on No-Receipt-Returns?"

As her frustration builds, she replies, "Sir, every Walmart has their own policies with this stuff. We don't take anything without a receipt. I'll get somebody for you."

Nathan's mind: *Every story has their own policy differing from national Walmart standards? Baloney.* Nathan's words: "Thank you so much ma'am."

I then waited for a few minutes until her supervisor came. "Hello," I said, "do you follow the No-Receipt-Returns Policy?" 

She quickly pokes at my stuff and says, "Yes."

I am relieved. I look back at the cashier and after a few minutes she responds, "Can I help you with something else?" I guess there was some kind of mis-communication and neither of them were truly listening to me. I get her to call the supervisor back, and wait another few minutes for her return. Upon her arrival I ask, in plain English, "Can I return these products?"

"No sir," she says, "you can't return these without a receipt."

Enjoying my own propensity to sound like a broken record, I once again ask, "Do you not follow Walmart's Corporate policy on No-Receipt-Returns?"

She then adds, "This is an electronic and I can't return electronics without a receipt."

Oh joy. I was hoping she would say that. I then proceeded to be an educated consumer and whip out my phone to read off to her the specific list of electronics that do not fall under the policy in question - a list of about twenty items which I read in rapid succession to show that microSD cards did not fall under the policy.

"SIR, I'm not doing ANYTHING for you without a receipt. NOTHING."


At this point, things are somewhat comical. I guess it's hard to be confronted with information that you're supposed to already know. Anywho, this whole time, I have set my mind on killing them with kindness, so, at this point, I'm trying to hold back some choice words in the noodle. She proceeded to call the next person in the chain of command. This is now the third tier of administration in my local Walmart. I'm making friends!

After waiting for about twelve minutes (the matter had become quite important to me at this point), no one showed up. The supervisor eventually just got really frustrated (as if she wasn't already) and told the cashier, "Just RING'IMUP."

Thank you, Walmart supervisor. They gave me my store credit and I responded, "Thank you for your understanding."
"In him we have redemption through his blood, the forgiveness of our trespasses, according to the riches of his grace, which he lavished upon us..." (Ephesians 1)
Do you know what redemption is? It comes from two words in Latin: re(d), which means‘back,’and emere, which means ‘buy.’In other words, to redeem something is to buy it back - exactly what I was trying to get the Walmart employees to do with items that we're in perfect condition. It was a transaction that would have cost them nothing but their own pride.

I think you know where I'm going with this.

Not only did Satan not want to return us, Jesus, the highest in chain-of-command sought us out in order to buy us back. Not only were we defective products, but Jesus had to sacrifice everything He knew to be precious in order to make the transaction. But, friends, we have been brought back. 

What does that mean for your life today?


I work with Walmart, so I often visit Walmart One to get quick access to employee log in and report quickly.

Dealing with challenging transactions can be tough, but perhaps exploring innovative solutions like 'Walmart automation store' could streamline processes and enhance customer experiences. It's fascinating how automation is reshaping retail dynamics, offering potential solutions for smoother transactions. Thoughts?

Post a Comment